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frequently asked questions

If you can't find an answer to your question, please contact us and we will get back to you as soon as possible.

Where are your pillows made?

Our pillows are proudly made in America! The covers are sewn in Chicago, Illinois, and custom embroidered in Cleveland, Ohio. The pillow inserts are made in Georgia.

How many characters can be embroidered on your pillows?

We can accommodate up to 14 characters, but we’re happy to discuss custom requests. Check out our embroidery guide for more details.

How long will it take to receive my order?

Pillow covers without embroidery ship in 2-3 business days. Pillow covers with embroidery are made to order, so please allow 2-3 weeks for production, plus shipping time. If you need a rush order, contact us and we’ll do our best to accommodate.

Do you accept custom design requests?

Yes! If you have a special design, monogram, or icon in mind let’s chat. We love working on unique projects that make your pillow extra special.

Can I wash my embroidered pillow cover?

We recommend hand washing to maintain the integrity of the embroidery. Lay flat to dry. Do not place pillow cover in the dryer.

What is your return policy?

We take great pride in creating custom-made products tailored specifically to your preferences. Because each item is crafted just for you, all sales are final. However, if there is an issue with your order, please contact us within 7 days of receiving your item, and we’ll make it right.